Answers before you ask

Submit the Plan My Trip form with your dates, destination ideas, traveller count, and budget range. You will receive an inquiry number by email, and your travel agent follows up within one business day to confirm details.

An inquiry is a request, a proposal is a set of options, and a deposit holds a reservation only once the supplier confirms it. Your trip is booked when your travel agent sends written confirmation with confirmation numbers.

Yes. A planning fee covers research, quoting, and itinerary work. The current amount is shown before you pay, and it is separate from your trip cost. Fees are set by the agency and can change — the amount shown at checkout applies to your request.

Planning fees are generally non-refundable once research begins, because they pay for time already spent. Your agency's current cancellation policy page is the authoritative version.

Payments are made by card through a secure checkout page. Card details are never stored by the agency. You receive a receipt by email for every payment.

Yes. Your client portal lists every payment made, upcoming due dates, and the remaining balance on each trip.

Most trips allow a deposit followed by scheduled installments up to a final payment date set by the supplier. Your portal shows each due date and amount.

Suppliers can cancel a reservation for a missed final payment, and penalties may apply. Contact your travel agent before the due date if something changes — options are almost always better in advance.

International air travel generally requires a valid passport book, and many countries ask for validity beyond your return date. Requirements are set by governments and change, so confirm your specific situation with the official passport and destination authorities. We cannot guarantee entry requirements.

No. The initial request never asks for passport numbers or images. Sensitive traveller documents are only collected securely later in your client portal when a booking requires them.

Cancellation terms come from each supplier — resort, cruise line, or airline — and differ by booking. Your agency's cancellation policy page explains agency fees. Tell your travel agent as early as possible.

We strongly recommend travel protection for trip cancellation, medical care abroad, and delays. It is not mandatory unless the agency policy or supplier requires it. Coverage details are defined by the insurer's plan documents.

Yes. Each traveller can receive their own payment link, so nobody has to collect money from friends or family.

Group contracts typically start around ten travellers or five rooms, depending on the supplier. Smaller parties are still very welcome as a standard booking.

Sometimes, and usually for a fee. Airline tickets are the most restrictive. Send exact legal names as they appear on passports as early as possible to avoid change costs.

Yes, flights can be added to most requests. Airfare is live-priced and changes constantly, so it is confirmed only at the moment of ticketing.

We match properties to how you want to spend your days — quiet versus lively, pool versus beach, food priorities, room layout needs — then compare value across comparable options.

We share where to find official information, but we cannot provide legal, immigration, visa, or health guarantees. Always confirm requirements with official government sources for your nationality.