Policies
Privacy Policy
Template document. Have this reviewed by a qualified professional before publishing.
Template document requiring agency review. Nothing here is legal advice, and the agency should have a qualified professional review it before it is relied upon.
What we collect
Contact details you provide, trip preferences, traveller counts, budget ranges, and the content of your messages.
Sensitive traveller documents such as passport details are never collected through the public trip request form. When a confirmed booking requires them, they are collected through the secure client portal only.
How we use it
To quote, plan, book and support your travel, and to contact you about your inquiry or booking.
Marketing emails are sent only when you have given consent, and every marketing email includes an unsubscribe link.
Sharing
Details necessary to complete a booking are shared with the relevant travel suppliers.
Payments are handled by a third-party payment provider. We do not store payment card numbers. We do not sell your personal information.
Security and retention
Client records are access-restricted so a client can only see their own information. Documents are stored with file type and size restrictions.
Records are kept only as long as needed for your travel, our records, and legal obligations.
Your choices
You may request a copy of your information, ask for corrections, withdraw marketing consent, or ask us to delete records we are not required to keep.
Contact the agency using the details on the contact page to make any of these requests.